Helpdesk & FAQ
Good to know before you book
Reservations, payments, getting here and the facilities. If your question isn’t here, just ask us.
Reservations
How do I know my reservation is confirmed?
A booking is confirmed once the 30% deposit is paid and you have a confirmation number, from us or from one of our online booking partners.
I have stayed before. Can I book exactly the same room?
Of course we will do our best to give you your favourite room, but we can’t always guarantee the same room number.
What is the minimum and maximum stay?
Depending on availability you can book from 1 to 28 nights, and there is no rule about the day of the week you arrive or leave.
I have a confirmed reservation. Can I upgrade my room?
Upgrades are subject to availability, and extra charges apply.
Does the hotel offer full board?
No. Our rates are bed and breakfast, and half board is available subject to availability.
Payments & refunds
Are rates quoted per person?
We quote rates per room, unless you ask otherwise.
When is the remaining balance due?
Unless stated otherwise, in most cases at check-in.
In which currency can I pay?
We only accept euros.
Is it cheaper to book online or directly with the hotel?
It varies with availability and the time of year. Special offers at certain times can also affect prices.
Does the hotel charge commission on card payments?
No. Your bank or card provider may charge a fee, so please check with them. When we take a payment, we only charge the amount stated.
If our flight is cancelled or delayed and we arrive a day late, are we charged for the first night?
Yes. The first night is charged, because we hold the room for you.
Getting here
Can the hotel book my flights?
No, but we can give you details of companies that sell flights.
Does the hotel offer a transfer service?
Not at the moment. We hope to offer transfers in the future.
How do I get to the hotel from the airport or the port?
Taxis are easy to find outside the airport on arrival; the journey takes about 15 minutes. From the port it takes about 10 minutes.
Is there public transport?
Yes. Buses leave from the bus terminal at the port. Get off at stop no. 16 for the hotel.
Facilities & accessibility
Is there an iron and ironing board for guests?
Yes. Just ask at the front desk and we will bring one to your room.
Are there tea and coffee making facilities in the rooms?
Not yet. We hope to add them in the future.
I have walking difficulties. Is the hotel suitable for me?
Please be aware that there are many steps at Magic Hotel: they are what give the higher floors their better sea views. We have a limited number of rooms on lower floors without too many steps, and we give them priority to guests who tell us about walking difficulties when they book. We can’t accept cancellations of a confirmed booking because a guest later decides there are too many steps.
Ready to book?
Check availability and book directly with Magic Hotel.