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| FAQ - Frequently Asked Questions |
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How do I know if my reservation is confirmed
at the hotel? A booking is confirmed with us only
if the following has occurred: you have paid a
30% deposit and have received a confirmation number
from us or from one of our online booking engines.
When is the balance due? Unless stated otherwise,
in most cases at check-in.
Can the hotel book my flights for me? No, we cannot,
we can only provide you with details of companies
who sell flights.
I have stayed at the Magic before and would
like to book exactly the same room, is this possible? Of course we will try our best to ensure you stay
in your favourite room but cannot always guarantee
it will be exactly the same room number.
In which currency can I pay? We only accept Euros.
Are rates quoted per person? We quote our rates
per room unless requested otherwise.
What is the minimum and maximum number of nights
I can book to stay at the hotel? Depending on availability
you can book from 1 night - 28 nights and there
is no rule with regards which day of the week you
arrive or depart.
Is it cheaper to book online or direct with
the hotel? This can vary according to availability
and the time of year. Please also bear in mind
that special offers may be available at certain
times which can affect the pricing system.
Does the hotel charge commission for credit
card payments? No, we do not, however your bank or card
provider may do so, please check with them if you
have any enquiries regarding this matter. When
we take a payment from you we only deduct the amount
stated.
I have walking difficulties, would the hotel
be suitable for me? Please be warned there are many
steps at our hotel enabling access to better sea
views from higher floors. We have a limited amount
of rooms on lower floors without too many steps
which we give priority to guests who inform us
at time of booking of their walking difficulties.
We will not accept cancellations once a booking
has been confirmed due to guest changing their
mind on the basis of too many steps to climb.
I have a confirmed reservation but would like
to upgrade the room? This is subject to availability
and extra charges will apply.
Does the hotel offer full board? No, our rates
are based on bed and breakfast and half-board is
subject to availability.
Does the hotel offer a transfer service? Unfortunately,
this service is not available at this current time,
we hope to offer transfers sometime in the near
future.
How do I reach the hotel from the airport? Taxis
are easily available outside the airport upon arrival,
approximate journey time is 15 minutes and costs
15 euros. From the port, journey time is 10 minutes
and costs 8.50 euros.
Is there any public transport available? Buses
- bus terminal is located at the port running every
15 minutes and costs 1.10 euros to reach the hotel
(bus stop no. 16).
If our flight is cancelled/delayed/or we miss
it and we arrive at the hotel a day later, will
we
still be charged for the first night? Yes, you
will be charged as we hold the room for you.
Is there an iron and ironing board available
for guests? Yes, just ask at Front Desk who will arrange
to bring it to your room.
Are there tea/coffee making facilities in the
room? Unfortunately not yet, we hope to make this service
available sometime in the near future.
Information correct as of February 2008.
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